FREQUENTLY ASKED QUESTIONS

Resellers and nonprofits are exempt from paying sales tax.  

Payment must be received prior to scheduled delivery or before product leaves the Hicks Commercial Sales property.

Cash, Master Card, Visa, American Express and Discover are accepted. Business Checks will be accepted only with the company name imprinted on the front of the check. Please note that no third party or postdated checks will be accepted.

For our approved credit-term account customers, we require that payment be made within 30 days from the date of the invoice. To become a credit-term customer, please submit a credit application and please allow 5 – 7 business days for credit application processing.

All sales are final. We make no warranty or guarantee, expressed or implied, as to the description, productiveness or health on the products we sell. We will not be responsible for the results of the plant material in the landscape. Acceptance of plant material at the time of purchase is considered acknowledgement of this policy.

It depends on where you shop (in-store or online), your tier status and the time of year.

In-store orders:

- If you are a Tier 4 or above customer, there are no pick-up fees or minimums at any time.

- Tier 0-3 customers: minimum pick-up amount is $500, otherwise there is a $25 handling charge. Excludes January/February, July/August.

Online orders: There are NO pick-up fees or minimums if you place an order online regardless of tier.

Our tiered discount program is a customer savings incentive program where the more you spend, the more you save. Here’s how:

• Purchases from the prior year determine your current year tier eligibility. (All purchases are calculated into fiscal year-end sales)
• Discounts will occur automatically at the time of purchase.
• If you attain a higher tier during the calendar year, you will advance to the next discount level.
• CLICK HERE to view tiers.

Yes, we deliver across Long Island, Queens, Brooklyn, Manhattan and the Bronx.

View our rates HERE. Please contact your salesperson for additional information. Orders must be finalized before 12:00 PM the day before the requested ship date in order for us to process and pick all orders and to ensure a timely delivery schedule.

Due to the strength of our vendor relationships and buying power, Hicks Commercial Sales can efficiently source large quantities of product for you, directly from the grower, at very competitive prices. We can drop ship to your desired location. Ask one of our Sales Representatives about our Hicks Direct program.

We currently do not offer ground or air shipping, only local truck delivery.

If you need large quantities, we can source and drop ship to you directly from the grower to your desired location. Ask one of our Sales Representatives about our Hicks Direct program.

Yes. Whether it’s something you can’t find or if you need large quantities, we can source it for you. Just let us know. We will do whatever we can to get what you need for your project.

Yes. If you are uncertain about the best products to use for your job, please ask for our assistance. We are here to help you. Our Sales staff is trained and highly knowledgeable in all areas of landscape horticulture. Your success is very important to us!

To place an order with Hicks Commercial Sales, you can either:

1. Visit us in store at 100 Jericho Turnpike, Westbury, NY, or
2. Order online

Yes. You have two options:

1. Place your order online. We will pick the products and maintain them in our holding area until you’re ready to pick them up.
2. Come in and select the products yourself. We will tag them and maintain them until you’re ready to pick them up.