FREQUENTLY ASKED QUESTIONS
PAYMENTS, FEES, RETURNS
I AM NOT ABLE TO SIGN IN USING MY EMAIL ADDRESS
You can only use the main email address assigned to your company to access your account. Multiple email addresses are not permitted at this time. Please call our Commercial Sales Administrator at (516) 334-8754 X5542 and we will help you sign in.
I NEED HELP RESETTING MY PASSWORD
Please call our Commercial Sales Administrator at (516) 334-8754 X5542 and we will assist you.
HOW CAN I SEARCH ONLY FOR ITEMS THAT ARE IN-STOCK?
Go to the PRODUCTS tab and select the items from the category you are looking for.
You will see a product listing with a navigation column on the left side of the page. Here you can filter and refine your search by selecting “1 or more” under “Qty Available”. This will eliminate items that have been shaded out due to no inventory.
You can also search by size and container using the same navigation column.
DO I PAY TAXES?
Resellers and nonprofits are exempt from paying sales tax.
WHAT ARE YOUR PAYMENT TERMS?
Payment must be received prior to scheduled delivery or before product leaves the Hicks Commercial Sales property.
Cash, Master Card, Visa, American Express and Discover are accepted. Business Checks will be accepted only with the company name imprinted on the front of the check. Please note that no third party or postdated checks will be accepted.
For our approved credit-term account customers, we require that payment be made within 30 days from the date of the invoice. To become a credit-term customer, please submit a credit application and please allow 5 – 7 business days for credit application processing.
DO YOU ACCEPT RETURNS & EXCHANGES?
All sales are final. We make no warranty or guarantee, expressed or implied, as to the description, productiveness or health on the products we sell. We will not be responsible for the results of the plant material in the landscape. Acceptance of plant material at the time of purchase is considered acknowledgement of this policy.
ARE THERE ANY PICK-UP FEES OR MINIMUMS?
It depends on where you shop (in-store or online), your tier status and the time of year.
- If you are a Tier 4 or above customer, there are no pick-up fees or minimums at any time.
- Tier 0-3 customers: minimum pick-up amount is $500, otherwise there is a $25 handling charge. Excludes January/February, July/August.
Online orders: There are NO pick-up fees or minimums if you place an order online regardless of tier.
WHAT’S THE TIERED INCENTIVE PROGRAM?
Our incentive program is a customer savings program where the more you spend, the more you save. Here’s how:
- Purchases from the prior year determine your current year tier eligibility. (All purchases are calculated into fiscal year-end sales)
- Discounts will occur automatically at the time of purchase.
- If you attain a higher tier during the calendar year, you will advance to the next discount level and you will receive retroactive credit for prior sales during that year under the new tier!
- CLICK HERE to view tiers.
CAN I SCHEDULE A DELIVERY?
Yes, we deliver across Long Island, Queens, Brooklyn, Manhattan and the Bronx.
View our rates HERE. Please contact your salesperson for additional information. Orders must be finalized before 12:00 PM the day before the requested ship date in order for us to process and pick all orders and to ensure a timely delivery schedule.
Due to the strength of our vendor relationships and buying power, Hicks Commercial Sales can efficiently source large quantities of product for you, directly from the grower, at very competitive prices. We can drop ship to your desired location. Ask one of our Sales Representatives about our Hicks Direct program.
DO YOU PROVIDE SHIPPING?
We currently do not offer ground or air shipping, only local truck delivery.
If you need large quantities, we can source and drop ship to you directly from the grower to your desired location. Ask one of our Sales Representatives about our Hicks Direct program.
CAN I SPECIAL ORDER SOMETHING I CAN’T FIND?
Yes. Whether it’s something you can’t find or if you need large quantities, we can source it for you. Just let us know. We will do whatever we can to get what you need for your project.
DO YOU OFFER CONSULTATIONS?
Yes. If you are uncertain about the best products to use for your job, please ask for our assistance. We are here to help you. Our Sales staff is trained and highly knowledgeable in all areas of landscape horticulture. Your success is very important to us!
HOW DO I PLACE AN ORDER?
To place an order with Hicks Commercial Sales, you can either:
- Visit us in store at 100 Jericho Turnpike, Westbury, NY, or
- Order online
CAN I PLACE AN ORDER AND PICK-UP AT A LATER DATE?
Yes. You have two options:
- Place your order online. We will pick the products and maintain them in our holding area until you’re ready to pick them up.
- Come in and select the products yourself. We will tag them and maintain them until you’re ready to pick them up.
HAVE ADDITIONAL QUESTIONS? WE'LL BE MORE THAN HAPPY TO HELP. PLEASE CALL US AT 516-334-8754.